Why?
Its simple. Healthcare teams who can negotiate, communicate and problem solve are invariably safer, more productive, and able to adapt to the unexpected conditions and complexity of care.
On the flip-side, declining morale, high staff turn-over, and systemic safety and governance problems often stem from unresolved workplace interpersonal conflict. AboutResolution is about building resilient healthcare teams, improving patient safety and person-centered care through constructive conflict engagement.
Negotiation Skills Training
AboutResolution offers a powerful workshop experience for established and emerging healthcare leaders. Participants will develop the advanced skills in constructive conflict engagement and negotiation required for leading resilient, safe and well governed health systems. Based on the theory and practice of Neuroleadership, Resilient Healthcare and principled negotiation, workshops are run throughout the year in each state or can be delivered exclusively within your organisation.
Workshop delegates will learn about;
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Negotiating organisational silos: how clinicians learn and services evolve through conflict in a 'complex adaptive healthcare system'.
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How resilient healthcare systems can be engineered by focussing on conflict, culture, cohesion and communication
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NeuroLeadership and the science of emotion, reflective practice and conflict in healthcare: why intelligent practitioners will usually make poor choices in conflict.
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The five conflict styles of health practitioners (and how to use them constructively)
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The six drivers of healthcare conflict
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Cross-cultural conflict and negotiation
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Mediating bioethics disputes
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Understanding the shift from distributive to integrative conflict management
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Principled negotiation: separating the people from the problem, negotiating interests rather than positions, inventing options for mutual gain, and insisting on objective criteria.
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Understanding power in negotiation (its probably not what you think).
Mediation
When managers, physicians, nurses and patients can negotiate effectively, problems get solved and safe, person-centered care is provided. When issues become too complex or reach an impasse, a mediator may be needed to facilitate the negotiation. A mediator supports parties to;
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listen and be heard by each other,
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identify and explore the issues in dispute
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brainstorm and evaluate all possible solutions, and
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where possible, negotiate a written, good faith agreement.
AboutResolution offers fixed-fee mediation provided by a nationally accredited mediator with a proven record in patient safety and clinical governance. Mediation is an ideal solution for all medium-high cost workplace disputes, bioethics dilemmas, or complex patient liaison matters.
Conflict Coaching
AboutResolution provides conflict-focused executive and leadership coaching, where healthcare leaders work one-to-one with an experienced coach who has a dual background in healthcare systems and conflict resolution.
This non-directive, solutions focused style of executive coaching aims to enhance the client's 5 Cs of conflict; clarity, comprehension, choice, competence and confidence, and is ideal for emerging leaders through to experienced healthcare executive. The coaching takes place across five or six fortnightly sessions, and at the same cost as professional supervision, reflects return on investment. Contact today to find out more and arrange a free consultation.
Facilitation & Conferencing
There are several ways to optimise a team's performance by attending to conflict in a group setting. Conferencing is a process where a skilled facilitator will transform conflict into collaboration by guiding the group through:
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a robust conversation to explore all dimensions of an issue,
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identifying and evaluating preferred futures or ways of working
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the development of a negotiated agreement.
Facilitation and conferencing is an ideal solution for a range of healthcare applications including clinical redesign projects.
Consulting & Advisory
AboutResolution can collaborate with your organisation on the design, development, implementation or evaluation of;
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clinical communication skills training (including online, clinical education or train-the-trainer packages)
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bullying and harassment training for line managers
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workplace dispute resolution systems
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consumer feedback systems
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clinical re-design projects
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clinical incident or workplace investigations
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Take some time to check our our blog page about healthcare leadership, complexity, resilience and conflict engagement.
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